Delivery Information

All orders valued over £24.99 will be shipped FREE within the UK and all EU destinations, orders under this figure will incur a flat rate shipping charge of £2.95.

For destinations outside the EU there is a flat rate charge of £5.00 irrespective of the value of the order.

Returns Policy: You have 14 days to return (at your expense) an item for a refund or exchange if you are not happy with it, after this period we may add a re-stocking charge. The shipping charge is not refunded.

All returns must be authorised by email first. Items returned must be sent to us insured and unopened and be in a 'new' condition. Items returned will be tested before a refund or exchange is issued (ex shipping). Imagination Crafts will refund the purchase price to you within 14 days of the receipt of returned goods (ex shipping). If after ordering an item you discover it is not suitable (ordered in error!) you may return for an exchange, we will charge the shipping and credit or debit any difference in value on the item(s), your initial shipping charge is not taken into account in this calculation only the product cost. Your statutory rights are not affected.